Privacy Policy

1. Introduction

A Team Printing Pty Ltd (“A Team Printing”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect personal information in connection with our website at ateamprinting.com.au and our AI-powered chat assistant (the “AI Chat Assistant”) (together, the “Services”).

We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) contained in that Act. Where our services are accessed by individuals located in the European Union or United Kingdom, we also acknowledge the requirements of the EU General Data Protection Regulation (GDPR) and UK GDPR. For users in California, USA, we acknowledge the California Consumer Privacy Act (CCPA).

A copy of the Australian Privacy Principles is available at the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.

By using our website or AI Chat Assistant, you agree to the terms of this Privacy Policy.

2. Our Contact Details

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us:

3. Information We Collect

We collect personal information that is reasonably necessary for our business functions. The categories of personal information we may collect include:

3.1 Information You Provide to Us

• Identity & contact data: name, business name, email address, phone number, postal/delivery address.
• Quote & order data: details of printing jobs you request, artwork files you upload, specifications, quantities, finishing preferences and delivery requirements.
• Payment data: billing name and address. Payment card details are processed directly by our payment provider and are not stored by us. See Section 8 for details.
• Communications: content of emails, enquiry form submissions, phone messages, and any other correspondence you send us.
• AI Chat Assistant interaction data: the messages you send to our AI Chat Assistant, its responses, the date and time of the conversation, and any contact details you choose to provide, and information about how you reached our website (see Section 11 for full details).

3.2 Information Collected Automatically

• Device & usage data: IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visits, time spent on pages.
• Cookie data: information collected via cookies and similar tracking technologies (see Section 9 — Cookies).

3.3 Information from Third Parties

• Publicly available information (e.g. from your business website or ABN lookup) used to assist with quoting or account setup.
• Information provided by referees or partners with your consent.

We only collect sensitive information (as defined under the Privacy Act) where you have consented or where permitted by law, and we do not seek to collect sensitive information through our standard website or AI Chat Assistant.

4. How We Collect Your Information

We collect personal information:

• Directly from you when you submit an enquiry form, request a quote, place an order, contact us by phone or email, or interact with our AI Chat Assistant.
• Automatically through our website via cookies and analytics tools as you browse.
• From third parties such as payment processors or logistics partners, in the course of fulfilling your order.

Where it is lawful and practicable, you may interact with us anonymously or by pseudonym.

5. How We Use Your Information

We use personal information for the following primary purposes:

• To provide and manage our printing, graphic design, copying, scanning and related services.
• To process and fulfil quotes, orders and deliveries.
• To communicate with you about your orders, enquiries and our services.
• To operate our AI Chat Assistant, answer questions about our printing products, services and turnaround times, and pass your quote request or enquiry to our team.
• To process payments and maintain billing records.
• To improve our website, services and customer experience.
• To comply with legal obligations, including tax, accounting and regulatory requirements.
• To detect and prevent fraud, security incidents or unlawful activity.
• To send you service-related notifications (e.g. order status updates).
• With your consent, to send marketing communications about our products, promotions and news.

We will not use your personal information for a secondary purpose unless you have consented, or unless an exception under the Australian Privacy Principles applies.

6. Disclosure of Personal Information

We do not sell, rent or trade your personal information. We may share it only as described below:

Our CRM and AI Chat Assistant are provided by HighLevel. HighLevel uses its own sub-processors to deliver parts of that service, including cloud hosting (Google Cloud, Amazon Web Services), communications (Twilio, Mailgun) and artificial intelligence providers including OpenAI. HighLevel publishes its current sub-processor list at gohighlevel.com/sub-processors, and that list may change from time to time. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle it in a manner consistent with the Australian Privacy Principles. For HighLevel, this includes the data processing agreement HighLevel makes available to its customers, which requires it to comply with the Australian Privacy Principles. As a result, information you provide through our website or AI Chat Assistant may be transferred to and processed in countries outside Australia (see Section 14).

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

8. Payment Information

All payment transactions are processed securely by our third-party payment provider(s). We do not store your full credit card or debit card details on our systems. Our payment provider(s) are responsible for the security of payment card data and operate under Payment Card Industry Data Security Standards (PCI-DSS).

We retain billing names, addresses and transaction references for accounting and dispute resolution purposes in accordance with our retention schedule above.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience, analyse traffic and support the operation of our site. A cookie is a small text file placed on your device by our website.

9.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the website to function (e.g. session management, security). These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website (e.g. pages visited, time on site). We use Google Analytics for this purpose.
• Functional cookies: Remember your preferences (e.g. form fields) to improve usability.
• Marketing / targeting cookies: Google Ads, Meta Pixel

9.2 Managing Cookies

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. For more information about managing cookies, visit www.allaboutcookies.org.

For users in the EU/UK, we will obtain your consent before placing non-essential cookies where required by applicable law.

10. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Our security measures include:

• Secure HTTPS encryption for our website.
• Access controls limiting staff access to personal information to those with a need to know.
• Password-protected systems and secure file storage.
• Physically secured premises at our Rivervale production facility.

No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

11. AI Tool Interaction Data

Our website includes an AI-powered chat assistant (the “AI Chat Assistant”). It is designed to help visitors with questions about A Team Printing’s products and services, including:

• Enquiries about printing options such as digital printing, offset printing, large format, graphic design, business cards, brochures, posters, flyers, signage, packaging and stationery.
• General guidance on print specifications, file formats, turnaround times and finishing options.
• Directing users to request a quote or contact our team for specific project requirements.

The AI Chat Assistant is automated software, not a member of our team. Its responses are generated by artificial intelligence and are general information only. They do not constitute a binding quote, contract or formal commitment by A Team Printing. For a confirmed quote or order, please contact us directly.

11.1 How Interaction Data is Handled

When you use the AI Chat Assistant, the conversation is recorded. We collect the messages you send, the assistant’s responses, the date and time of the conversation, any contact details you choose to provide, and information about how you reached our website, such as the page that referred you, any campaign tags in the link, and technical session details. We use this to answer your question, pass your enquiry to the right person, follow up where you have asked us to, and to review what visitors ask so we can fix gaps in the assistant’s answers and improve their accuracy.

The AI Chat Assistant is provided by HighLevel (HighLevel LLC / LeadConnector LLC), which stores conversations in our customer relationship platform and uses its own sub-processors, including artificial intelligence providers such as OpenAI, to generate responses (see Section 6). Cloudflare Turnstile sits in front of the assistant to filter spam and automated traffic, and therefore also sees visitor traffic to it. Conversations can be read by our team and by the service providers who help us operate the assistant.

Please do not submit sensitive personal information (such as financial account details, health information, or government identification numbers) through the AI Chat Assistant.

We retain AI Chat Assistant conversations for 12 months, then delete them. You can ask us to access or delete your conversation at any time using the contact details in Section 2.

12. Children’s Privacy

Our website and AI Chat Assistant are available to users aged 13 and older for informational purposes. Our printing and graphic design services are contracted with property owners, account holders and authorised business representatives.

We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has submitted personal information to us, we will delete that information immediately. If you believe a child under 13 has provided us with personal information, please contact us at the details in Section 2 so we can take appropriate action.

13. Your Rights

Subject to the applicable law, you have the following rights in relation to your personal information:

13.1 Access

You have the right to request access to the personal information we hold about you. We will respond to access requests within a reasonable time (generally 30 days). We may charge a reasonable fee to cover the cost of providing access in some circumstances.

13.2 Correction

If you believe personal information we hold about you is inaccurate, incomplete, out of date or misleading, you may request that we correct it. We will take reasonable steps to correct the information or, where we disagree, to note your request alongside the record.

13.3 Deletion (Erasure)

You may request that we delete your personal information where we no longer have a legitimate purpose or legal obligation to retain it. Note that certain information (e.g. tax records) must be retained by law.

13.4 Data Portability

Where technically feasible and required by applicable law (e.g. GDPR Article 20), you may request a copy of your personal data in a structured, machine-readable format.

13.5 Opt-Out of Marketing

You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in any marketing email, or by contacting us directly. We will action opt-out requests promptly and within the timeframes required by the Spam Act 2003 (Cth).

13.6 CCPA Rights (California Residents)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, please contact us using the details in Section 2.

13.7 GDPR Rights (EU/UK Residents)

If you are located in the EU or UK, you may also have the right to object to processing, to restrict processing, and to lodge a complaint with your local supervisory authority. Our lawful bases for processing personal information include: performance of a contract (to fulfil your order), compliance with a legal obligation, legitimate interests (to operate our business and prevent fraud), and consent (for marketing communications).

To exercise any of the above rights, please contact our Privacy Officer using the details in Section 2. We may need to verify your identity before processing your request.

14. Cross-Border Data Transfers

Some of our service providers are located outside Australia. In particular, our CRM and AI Chat Assistant are provided by HighLevel, which processes and stores data in the United States, with support access from India. Cloudflare, which protects the AI Chat Assistant against spam and automated traffic, and our analytics providers may also process data in the United States. When we transfer personal information overseas, we take reasonable steps to ensure the overseas recipient handles information in a manner consistent with the Australian Privacy Principles (APP 8).

By providing your personal information and using our Services, you consent to the transfer of your information to overseas recipients as described in this Policy.

15. Data Breach Notification

We are subject to the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth) (Part IIIC). In the event of an eligible data breach — that is, a breach likely to result in serious harm to one or more individuals — we will:

• Conduct a prompt assessment of the breach.
• Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law, generally within 30 days of becoming aware of the breach.
• Take immediate steps to contain the breach and prevent recurrence.

If you suspect your personal information held by us has been compromised, please contact us immediately using the details in Section 2.

16. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

17. Complaints and Regulatory Contacts

If you believe we have not handled your personal information in accordance with this Privacy Policy or the Australian Privacy Principles, we encourage you to contact us first so we can attempt to resolve your concern directly.

Please direct complaints in writing to our Privacy Officer using the contact details in Section 2. We will respond to your complaint within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the relevant regulator:

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Policy periodically.

Continued use of our website or Services after any changes to this Policy constitutes your acceptance of the updated Policy.